Help

Support

Last updated September 30, 2026

Disktance is developed and operated by Axiom Trinity Labs, LLC.

Email us and a person will answer.

Include your phone model, iOS or Android version and your username. If it is about a specific throw, tell us roughly when it was.

Measuring throws

The START button stays grey: START unlocks once your GPS is accurate enough to trust. Step out from under trees and away from buildings, give it a few seconds, and make sure Disktance has location permission (Settings, Disktance, Location, While Using the App).
My distance looks off: GPS is accurate to roughly ±10 to 15 ft in the open, and worse under trees or near buildings. Tap START while standing on the tee and STOP while standing right at your disc, and wait for a strong signal before you start. Disktance measures the straight line from tee to disc, not the path you walked, so walking around trees does not add distance.
It said "GPS glitch" and did not save my throw: Throws over 1,250 ft are treated as a GPS jump rather than a real throw, and are not saved. Try again with a stronger signal.
Can I use meters?: Yes. Open Settings in the app and switch units.

When does the new hole come out?: Every day at midnight US Eastern. Everyone gets the same hole, disc and wind, and one throw.
My score is a foot different from what I saw: Every throw is re-flown on our server with the exact same physics, and the server’s number is the official one. In rare cases a phone rounds a foot differently.
Can I change my username?: Yes, in Settings. Usernames are 3 to 16 letters, numbers or underscores, and must be unique. Offensive names are blocked or removed.
Someone on the leaderboard has an offensive name or an impossible score: Email us the username and the day and we will look at it. Every score is recalculated by our server, and we remove names and scores that break the Terms of Use.

How do I cancel?: Subscriptions are billed by Apple or Google, so you cancel in your store account, not in Disktance. iPhone: open Settings, tap your name, tap Subscriptions, choose Disktance, then Cancel Subscription (or go to your Apple subscriptions page). Android: open Google Play, tap your profile picture, then Payments and subscriptions, Subscriptions, Disktance, Cancel. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel it.
How much is it, and is there a free trial?: $0.99 a month, renewing monthly until you cancel. There is no free trial. You keep access until the end of the month you paid for.
I want a refund: Store purchases are refunded by Apple or Google, not by us. For Apple, request one at reportaproblem.apple.com. For Google Play, use your order history. Email us if you get stuck and we will help.
I paid but the app still shows the paywall: Tap Restore Purchases on the paywall, signed in with the same Apple ID or Google account you paid with. If that does not fix it, email us with the date of purchase.

How do I delete my account?: In the app, open Settings and choose Delete account. This permanently removes your account, your throws, your personal best and your daily game history. It cannot be undone, and it does not cancel your subscription, so cancel that first.
Does Disktance track my location?: Only while you are measuring a throw, between START and STOP. We save the distance, not your coordinates. Details are in the Privacy Policy.
Which devices are supported?: iPhone and Android phones, with a recent version of iOS or Android. Both apps are coming soon.